How we are handling COVID -19

How we are handling COVID -19



Our delivery service is fully operational across Indonesia and Malaysia. 

At Dezign District, we’ve organized our shipping to be fast, and communicative. The ongoing uncertainty surrounding COVID-19 doesn’t change that, but there are a few things that we’re doing a little differently. 

The vast majority of our product is in stock, ready to be shipped to you from one of our local warehouses. So, if you’re looking to make your space a little more comfortable right now, we’ve got what you need to do that.



Contactless Delivery

To help ensure the health and safety of our customers, our team, and the broader community we’ve introduced Contactless Delivery as our default delivery option. Contactless Delivery means:

  • We’ll deliver your item(s) to the front door of your house or apartment
  • We’ll knock/buzz, and will greet you at your door while maintaining a six-foot social distance
  • Your signature won’t be required — our team will simply photograph your order at your doorstep as proof of delivery

Some multi-tenant buildings are restricting access to non-residents. We’re supportive of these measures, and in these cases, our delivery team will deliver to the closest point to your home that they’re safely able to.

These are extraordinary times, our absolute priority is to ensure the health and safety of our customers. With the new delivery system, we hope it’ll answer some of your confusion about our services. For further detail, we have compiled more information about the issue as you can read in the FAQ below. 

We’re available at websites and our social channels, whether you want to shop, browse, and get inspired on home furniture. Please be safe and take care of yourselves, we are in this together. We couldn’t be more grateful and appreciative of your support. Thank you and stay



FAQs

Q: Can I still order online?

A: Yes, you can still order online as normal and we can still deliver as normal. 

Q: Are any of your showrooms still open?

A: We've made the decision to close all of our Indonesian and Malaysian showrooms.

Q: When will you reopen your showrooms? 

A: Our showrooms are currently closed until further notice, but please check back here for the latest information.

Q: I have an order pending — what will happen to it?

A: If you have an order pending we'll still deliver it. Please check 'My Account' or contact our Customer Services for the latest information on your delivery.

If you're not ready to receive your order or would prefer to delay the delivery, you can put it on hold in 'My Account' or contact Customer Services to do so.

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