Frequently Asked Questions

Who makes the items you use?

What currency do you use?

What is the availability of your products?

How can I buy furniture from Dezign District without going through a middleman?

How do I search for something?

Do I need to sign up for an account?

How to create a Dezign District account?

How do I make a purchase?

Does Dezign District have a showroom? Can I come in person and purchase items from the showroom?

Can I make a booking over the phone?

Can I pick up the furniture myself?

What delivery options are available?

How does Dezign District delivery service work?

When I make a purchase, how long does the delivery process take?

Will I receive my entire order at once?

Where do you ship to?

What if I am not available during the specified working hours/delivery hours?

How can I track my package once it has been shipped?

What to prepare for on delivery day?

How to Measure Your Space ?

How long is the warranty for furniture?

Can I change or cancel my order?

What if I want to file a complaint?

How do I return an item?

What if my furniture is damaged or not working properly?

I received the item, but it is not what I wanted. Can I send it back?

How do I pay for my order?

How will I know if my payment was successful?

How do I know my payment is safe?

I can’t find my order receipt. Can you send it again?

When I pay by credit card, does Dezign District charge any additional fees or charges for checking out?

Is my credit card information secure?

Do you provide material samples?

Why are certain fabrics available in some designs, but not others?

Does Dezign District collaborate with designers?

What if I need help deciding what works in my space?

What if I can't find a piece of furniture with the exact dimensions and or construction I need?