Frequently Asked Questions

 

Shopping

Where is your furniture from?

Our furniture comes from Southeast Asia. Dezign District provides beautiful piece of furniture with the finest quality at a very good price. Come and see us at our showroom by appointment here.

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Updated over a week ago

Who makes your furniture?

Dezign District design and manufacture all of our own and original design products. We choose the best design pieces from our designer team and combining it with world-class material quality and craftsmanship, to create a new lifestyle that brings people together in style and comfort.

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Updated over a week ago

What currency are you using?

All prices are in IDR currency.

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What is your product availability like?

We make every effort to display the up-to-date product inventory information. We will notify you directly in the event that a product's availability date changes. Please contact Dezign District for additional information.

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Updated over a week ago

How can I purchase furniture directly from Dezign District?

Dezign District is an innovative company combining benefits and features of a 'brick and mortar' showroom, along with a website to support excellent shopping experience. You may visit our showroom by booking appointment here.

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Updated over a week ago

How do I search for products?

You can use the search bar and type the items that you need, we will find it for you. If you are not sure what to find, you can browse our collection based on category--Outdoor, Dining, Shop by Modular--on the top of the page.

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Updated over a week ago

Do I need to create an account?

Yes, there are benefits to doing so. You can save your payment details for next to make future purchases much faster and save multiple delivery addresses, plus keep track of your orders and delivery progress.

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Updated over a week ago

How do I set up an account on Dezign District?

If you are interested, you may set up an account by clicking My Account button on top right page. Or please contact us via email at info@dezigndistrict.com. Once your application has been received, we will proceed to review the request. It will take a little time for us to send feedback of approval to your email.

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Updated over a week ago

How do I place an order?

You can either place your order online here or over the phone, the choice is yours. If you want to shop online:

  • Create My Account by clicking the button on the top right page
  • Go to the product page that you love
  • Choose the amount of the items you want to buy and click Add to Cart button
  • Select your payment method and click Checkout
  • Enter your payment details on the secure page
  • You will receive an order confirmation email once your order has been placed successfully

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Updated over a week ago

Do you have a showroom? Can I personally go and buy items from the showroom?

Yes, our studio is open from Mondays to Fridays including most public holidays.

The opening hours are as follows:

Mon-Fri: 10:00 am - 8:00 pm

Sat, Sun and P.H: 12:00pm – 6:00pm

We welcome all visits however if you book an appointment, please visit here further details.

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Updated over a week ago

Can I place an order over the phone?

Yes, our customer support team will be very happy to assist you. You can find our direct phone number here.

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Updated over a week ago

Can I self-collect the furniture?

Yes, you may visit us on our store, please contact for further details.

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Updated over a week ago

What shipping options are available?

We deliver to your deliver address via UPS/USPS and truck delivery for most furniture that exceed parcel carrier shipping weight limits. It usually includes our Premium White Glove service and Unlimited Items for a Flat Rate fee. Please don't hesitate contact us at info@dezigndistrict.com or call +60327806938

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Updated over a week ago

Payment & Security

How do I pay for my order?

We take bank transfer payments to our BCA and Bank Mandiri accounts as well as VISA/Mastercard. Credit cards: We accept VISA, MasterCard, Discover and American Express.

*Please note that full payment is required to ship an order.

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Updated over a week ago

How do I know if my payment was successful?

If your order is successful, you will be taken immediately to a confirmation page. You will also receive a confirmation via email.

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Updated over a week ago

I cannot find my order confirmation/tax invoice, can you please resend it?

Yes, please reach us via email at info@dezigndistrict.com

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Updated over a week ago

Does Dezign District collect credit card surcharges or check out fees when I pay with my credit card?

We do not collect a surcharge or check out fee on any credit card transactions.

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Updated over a week ago

Orders & Returns

What kind of warranty do you offer for the furniture?

We offer 3 years commercial warranty. For further details please click here

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Updated over a week ago

Is it possible for me to change or cancel an order?

We proceed your order right away after you it got submitted into our data. This means that changes or cancellations are not always possible. With all of this in mind, we do understand that sometimes mistakes can happen, so you may contact our Customer Service directly to make a request for a change or cancellation. Change applies only for 3 days from the date you place the order. We will try our best efforts to apply your request change.

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Updated over a week ago

What do I do if I have a complaint?

Each and every member of our team is considerate and passionate to provide you the best service. We want you to have the very best experience, as well as receiving a product of the high quality and reliability. Please do not hesitate to contact us via email at info@dezigndistrict.com and we will do our best to advise you.

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Updated over a week ago

What is your Return Policy?

All sales are final unless otherwise discussed at time of purchase. When appropriate you may be given authorization for returning a product. Please find more information on Order & Returns.

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Updated over a week ago

What if my furniture is damaged or defective?

If during delivery your order arrived in defective condition, you must notify the store personnel at the delivery time. It is best for you to check all of your merchandise before our store personnel leave your house. Please find more information on Order & Returns.

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Updated over a week ago

I received the product but it's not to my liking. Can I return it?

If you're not happy with your purchase, you will be able to return it within 7 days of receipt and receive a full refund. However, customized and made to order products cannot be returned. You can find more information on Order & Returns.

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Updated over a week ago

Free Material Swatches

Can I order sample swatches?

Yes, we will send swatches for you to see how they look in your home. You can select up to 5 material & fabric swatches which we will post to you free of charge. For further information about swatches, please click here.

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Updated over a week ago

Why are certain fabrics available on some designs, but not others?

Most of our fabric options are available on all designs in our collection. On a select few designs, we have limited the set of available fabrics based on our experience of the materials that wear best on the specific piece. If there is a fabric in our assortment that is not available on the sofa or chair you are considering, please give us a call and we will be happy to recommend an option.

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Updated over a week ago

Delivery

What types of delivery service does Dezign District offer?

Most furniture arrives through in-home delivery, which includes full assembly and placement of your furniture.

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Updated over a week ago

How long does it usually take for shipping after I place an order?

8-10 weeks for custom furniture and 1-2 weeks for instock items.

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Updated over a week ago

Will everything in my order be delivered together?

Your order will arrive at the same time. If all your items are not in stock, we will schedule delivery when all items are available. If you'd like your available items delivered sooner, please call us to arrange multiple deliveries at +60327806938

Written by DD Team

Updated over a week ago

To which countries do you ship?

We also deliver to Malaysia, Singapore, India, Philippines, Vietnam, Australia, Thailand and Indonesia. However, some products may not be available for delivery in all geographical areas. Please contact info@dezigndistrict.com for further information.

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Updated over a week ago

What if I am not available during working hours/appointed delivery slot?

If you are not able to receive your order, you can authorize someone to receive the goods on your behalf. Please make sure that the authorized person checks the condition of the delivered item and premises before signing off on the delivery order. We will not accept any discrepancies reported after delivery order has been signed clean.

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Updated over a week ago

How will I know my items are on the way?

You will receive an email when the items are dispatched your way. This may include a link that will allow you to track the progress of your order. If you need to discuss or change your delivery date, please contact us via phone +60327806938or email at info@dezigndistrict.com

Written by DD Team

Updated over a week ago

Designers & Architects

How is this Designer & Architect rade program different than others?

As a designer/architect, you have to appeal your client with the information about the products they might be interested to buy. Send us your work and we will make 'Designer Profile' that will summarize your work and consumer (who is in need of consultation). Complete with exclusive price and marketing materials for showcasing products, tearsheets, and product availability.

By joining our membership, we offer exclusive collaboration that will give you the opportunity to build portfolio, exposure, and platform to get recognition as a designer/architect for home living. So, what are you waiting for? Join now.

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Updated over a week ago

Can I place an order online?

Yes! With your account number, you only need to sign in and place your orders online.

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Updated over a week ago

How do I place an order or receive a quote?

You may request a quote or place orders by partnering with a Trade Sales Associate in your local gallery, or by sending an email at info@dezigndistrict.com

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Updated over a week ago

Which industries and professions qualify to join?

The special Dezign District Designer & Architect program is offered to interior designers, architects, and professional home stagers who work directly with homeowners on their home design or improvement projects. We are happy to offer you the beautiful design and adapt to your project theme.

Written by DD Team

Updated over a week ago

May I add another person to my Account?

Yes, you may add authorized contacts to your account. Please send the details, their first and last names, position with the company, email address and phone number to info@dezigndistrict.com. We will carefully add the details in 48 hours. After that, your authorized users will have full access to place browse and place the orders online.

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Updated over a week ago

Do I receive an member card from Dezign District?

No. We will review and verify your application, after that you will receive a welcome email that includes your account number. Processing takes 2-3 business days.

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Updated over a week ago

How much time does it take for the application to get approval?

2 working days. You will get an email with confirmation and login credentials.

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Updated over a week ago

Is the member discount valid at Outlet locations?

No, discount is not applicable to items in our Outlets.

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Updated over a week ago

How can I cancel my account or opt out of the program?

To cancel or opt out of your Account, please send out an email to notify your cancelation at info@dezigndistrict.com.

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Updated over a week ago

How do I pay for my order?

We accept Credit Card, Visa, MasterCard, wire transfers.

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Updated over a week ago

How will I know that I received my Designer Program discount?

You will be able to view the discount on your order confirmation.

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Updated over a week ago

What is the Dezign District Return policy?

Designers program allow for refunds, less any applicable shipping charges, for any product that you are not fully satisfied with within 7 days of delivery. Please view our Order & Returnspolicy.

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Updated over a week ago

How long will it take to receive my order?

Shipping times vary by product and selected delivery method. It usually takes 45 days for custom furniture and 1-2 weeks for product that is available on website.

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Updated over a week ago

How do I track my order?

When your items are shipped, you will receive a shipping confirmation via email that will include tracking information.

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Updated over a week ago

Can Dezign District process special shipping requests?

Yes, if you have unique project requirements, please contact our Dezign District representatives at +60327806938

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Updated over a week ago

Does Dezign District rent or loan furniture?

No, we do not offer any service like rent or loan.

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Updated over a week ago

Ideas & Advices

Do you work with design professionals?

Yes, we have our own design associates that already have years of experience in home living. If you want to request ideas and advices regarding your home decor, please don't hesitate to contact us here.

Written by DD Team

Updated over a week ago

What if I need help deciding what could work in my space?

Our ideas and advice aim to help you choose the right furniture before you buy. Feel free to send over a photo of your space with some ideas on what you’re looking to do, so our designers can take a look. For further details, please visit here.

Written by DD Team

Updated over a week ago

What if I don't find the exact furniture size, configuration or material I need?

We offer many ways and possibilities to personalize or create your own furniture. You want ceramic top table instead of teakwood like we offer in the website? Please reach us via email on info@dezigndistrict.com or call +60327806938.

Written by DD Team

Updated over a week ago

Can I customize sofa using different fabrics?

Yes, absolutely. You can choose from the wide range of options on the website. You are welcome to visit our showroom to find out the perfect piece to your dream sofa. All customizations are specifically made for you, therefore we do not accept cancellation or return of these items.

Written by DD Team

Updated over a week ago

Can I customize the length of the sofa?

Unfortunately the dimensions of furniture in Dezign District is already fixed. But we can provide ideas and advice on what kind of furniture will work in your space. Just send us request here.

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Updated over a week ago