Frequently Asked Questions

Who makes your furniture?

Dezign District design and manufacture all of our own and original design products. We choose the best design pieces from our designer team and combining it with world-class material quality and craftsmanship, to create a new lifestyle that brings people together in style and comfort.

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What currency are you using?

All prices are in IDR currency.

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What is your product availability like?

We make every effort to display the up-to-date product inventory information. We will notify you directly in the event that a product's availability date changes. Please contact Dezign District for additional information.

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How can I purchase furniture directly from Dezign District?

Dezign District is an innovative company combining benefits and features of a 'brick and mortar' showroom, along with a website to support excellent shopping experience. You may visit our showroom by booking appointment here.

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How do I search for products?

You can use the search bar and type the items that you need, we will find it for you. If you are not sure what to find, you can browse our collection based on category--Outdoor, Dining, Shop by Modular--on the top of the page.

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Do I need to create an account?

Yes, there are benefits to doing so. You can save your payment details for next to make future purchases much faster and save multiple delivery addresses, plus keep track of your orders and delivery progress.

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How do I set up an account on Dezign District?

If you are interested, you may set up an account by clicking My Account button on top right page. Or please contact us via email at [email protected]. Once your application has been received, we will proceed to review the request. It will take a little time for us to send feedback of approval to your email.

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How do I place an order?

You can either place your order online here or over the phone, the choice is yours. If you want to shop online:

• Create My Account by clicking the button on the top right page
• Go to the product page that you love
• Choose the amount of the items you want to buy and click Add to Cart button
• Select your payment method and click Checkout
• Enter your payment details on the secure page
• You will receive an order confirmation email once your order has been placed successfully

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Do you have a showroom? Can I personally go and buy items from the showroom?

Yes, our studio is open from Mondays to Fridays including most public holidays.

The opening hours are as follows:

Mon-Fri: 10:00 am - 8:00 pm

Sat, Sun and P.H: 12:00pm – 6:00pm

We welcome all visits however if you book an appointment, please visit here further details.

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Can I place an order over the phone?

Yes, our customer support team will be very happy to assist you. You can find our direct phone number here.

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Can I self-collect the furniture?

Yes, you may visit us on our store, please contact for further details.

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What shipping options are available?

We deliver to all areas in Java, Indonesia. Visit our Deliver page here for more information. Please don't hesitate to contact us at [email protected] or call +6285601804026

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How do I pay for my order?

We take bank transfer payments to our BCA and Bank Mandiri accounts as well as VISA/Mastercard. Credit cards: We accept VISA, MasterCard, Discover and American Express.

*Please note that full payment is required to ship an order.

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How do I know if my payment was successful?

If your order is successful, you will be taken immediately to a confirmation page. You will also receive a confirmation via email.

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I cannot find my order confirmation/tax invoice, can you please resend it?

Yes, please reach us via email at [email protected]

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Does Dezign District collect credit card surcharges or check out fees when I pay with my credit card?

We do not collect a surcharge or check out fee on any credit card transactions.

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What kind of warranty do you offer for the furniture?

We offer 10 years commercial warranty. For further details please click here

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Is it possible for me to change or cancel an order?

We proceed your order right away after you it got submitted into our data. This means that changes or cancellations are not always possible. With all of this in mind, we do understand that sometimes mistakes can happen, so you may contact our Customer Service directly to make a request for a change or cancellation. Change applies only for 3 days from the date you place the order. We will try our best efforts to apply your request change.

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What do I do if I have a complaint?

Each and every member of our team is considerate and passionate to provide you the best service. We want you to have the very best experience, as well as receiving a product of the high quality and reliability. Please do not hesitate to contact us via email at [email protected] and we will do our best to advise you.

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What is your Return Policy?

All sales are final unless otherwise discussed at time of purchase. When appropriate you may be given authorization for returning a product. Please find more information on Order & Returns.

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What if my furniture is damaged or defective?

If during delivery your order arrived in defective condition, you must notify the store personnel at the delivery time. It is best for you to check all of your merchandise before our store personnel leave your house. Please find more information on Order & Returns.

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I received the product but it's not to my liking. Can I return it?

If you're not happy with your purchase, you will be able to return it within 7 days of receipt and receive a full refund. However, customized and made to order products cannot be returned. You can find more information on Order & Returns.

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Can I order sample swatches?

Yes, we will send swatches for you to see how they look in your home. You can select up to 5 material & fabric swatches which we will post to you free of charge. For further information about swatches, please click here.

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Why are certain fabrics available on some designs, but not others?

Most of our fabric options are available on all designs in our collection. On a select few designs, we have limited the set of available fabrics based on our experience of the materials that wear best on the specific piece. If there is a fabric in our assortment that is not available on the sofa or chair you are considering, please give us a call and we will be happy to recommend an option.

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What types of delivery service does Dezign District offer?

Most furniture arrives through in-home delivery, which includes full assembly and placement of your furniture.

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How long does it usually take for shipping after I place an order?

8-10 weeks for custom furniture and 1-2 weeks for instock items.

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Will everything in my order be delivered together?

Your order will arrive at the same time. If all your items are not in stock, we will schedule delivery when all items are available. If you'd like your available items delivered sooner, please call us to arrange multiple deliveries at +60327806938

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To which countries do you ship?

We also deliver to Malaysia, Singapore, India, Philippines, Vietnam, Australia, Thailand and Indonesia. However, some products may not be available for delivery in all geographical areas. Please contact [email protected] for further information.

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What if I am not available during working hours/appointed delivery slot?

If you are not able to receive your order, you can authorize someone to receive the goods on your behalf. Please make sure that the authorized person checks the condition of the delivered item and premises before signing off on the delivery order. We will not accept any discrepancies reported after delivery order has been signed clean.

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How will I know my items are on the way?

You will receive an email when the items are dispatched your way. This may include a link that will allow you to track the progress of your order. If you need to discuss or change your delivery date, please contact us via phone +60327806938or email at [email protected]

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Do you work with design professionals?

Yes, we have our own design associates that already have years of experience in home living. If you want to request ideas and advices regarding your home decor, please don't hesitate to contact us here.

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What if I need help deciding what could work in my space?

Our ideas and advice aim to help you choose the right furniture before you buy. Feel free to send over a photo of your space with some ideas on what you’re looking to do, so our designers can take a look. For further details, please visit here.

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What if I don't find the exact furniture size, configuration or material I need?

We offer many ways and possibilities to personalize or create your own furniture. You want ceramic top table instead of teakwood like we offer in the website? Please reach us via email on [email protected] or call +60327806938.

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Can I customize sofa using different fabrics?

Yes, absolutely. You can choose from the wide range of options on the website. You are welcome to visit our showroom to find out the perfect piece to your dream sofa. All customizations are specifically made for you, therefore we do not accept cancellation or return of these items.

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Can I customize the length of the sofa?

Unfortunately the dimensions of furniture in Dezign District is already fixed. But we can provide ideas and advice on what kind of furniture will work in your space. Just send us request here.

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