Customer care
Here for the life of the furniture.
Buying, delivery, care and warranty. The practical side of furniture that stays.
Delivery & InstallationWhat to expect on delivery day: sequencing, assembly and placement.WarrantyWhat is covered, for how long, and how to make a claim.Order StatusCheck where your order is.Payment & OrderingThe ways to pay, and when your order is confirmed.ReturnsHow returns work, and the window you have.Care GuidesLooking after teak, stone, leather, and upholstery so pieces stay in use for years.Questions & AnswersCommon questions on buying, delivery, care and trade.Ask a QuestionAnswers within a working day.
One team
The service does not end at the door.
The team that confirmed your specification stays with you after delivery: care, warranty and service, for the life of the furniture.
- The care guide for teak, stone, leather and upholstery.
- Warranty: what is covered, for how long, and how to claim.
- Delivery & returns: the window, the terms, the day itself.
Made to be kept
Built for years, and backed for them.
Five years structural on frames and joinery, with upholstery and woven panels covered on their own terms. The warranty page states every term a claim rests on.
The Warranty, in Full →