Customer care

Here for the life of the furniture.

Buying, delivery, care and warranty. The practical side of furniture that stays.

Track an orderYour reference and email show where it stands.Book the flagshipSit in the pieces and take a material home.Start a return or report an issueOrder number, your words, photographs; we reply with the step.WhatsApp customer careMonday to Sunday, 10:30am to 7pm (MYT).

Delivery & installationWhat to expect on delivery day: sequencing, assembly and placement.WarrantyWhat is covered, for how long, and how to make a claim.Order statusCheck where your order is.Payment & orderingThe ways to pay, and when your order is confirmed.ReturnsHow returns work, and the window you have.Care guidesLooking after teak, stone, leather, and upholstery so pieces stay in use for years.Questions & answersCommon questions on buying, delivery, care and trade, answered plainly.Ask a questionAnswers within a working day.

Care in progress: one cushion plumped, the cloth still on the arm

One team

The service does not end at the door.

The people who confirmed your specification stay responsible after delivery: care, warranty, and honest answers, for the life of the furniture.

The care guide for teak, stone, leather and upholstery.
Warranty: what is covered, for how long, and how to claim.
Delivery & returns: the window, the terms, the day itself.

Made to be kept

Built for years, and backed for them.

Five years structural on frames and joinery, with upholstery and woven panels covered on their own terms. The warranty page states every term a claim rests on.

The warranty, in full →