Questions and answers.
The things people ask most, grouped and answered plainly. For anything else, the team is one message away.
Choosing and buying
How do I buy a piece?
Choose the piece, its size and its finish on the product page, add it to your cart and place your order. You pay online, by card, FPX online banking or DuitNow QR, or by bank transfer with your order number as the reference, and your order is confirmed as soon as the payment goes through.
Can I change the finish or size?
Many pieces are made for you in a choice of finishes, and some in more than one size. The options are shown on the product page. If you need something specific, ask and a designer will confirm what is possible.
How does payment work?
Online, by card, FPX online banking or DuitNow QR on our payment provider's secure page, or by bank transfer, for the total shown at checkout. Your order is confirmed as soon as your payment goes through.
Are the prices the final price?
Yes. The price on the product page is the price of the piece as you configure it. At checkout only delivery is added, and you see it before you place your order; where we arrange delivery separately, we email your final total before you pay. Nothing else is added.
Lead times, delivery, access and installation
Where do you deliver?
Across Malaysia and Singapore. Delivery, assembly and placement are coordinated with you: once your order is confirmed, we call you to schedule delivery.
How long does delivery take?
Pieces made for you are typically delivered in 9 to 11 weeks; the exact window is on the product page and confirmed with your order. In-stock pieces move faster.
What if access is difficult?
Tell us about lifts, stairs or narrow doorways when you order. Delivery is carry-in by appointment, and the team plans the route into the room before the truck leaves.
Will you bring it into the room?
Yes. For larger pieces we arrange carry-in delivery by appointment, so someone brings them in and places them properly in the room of your choice.
Care, warranty and returns
Can I see and feel a piece before I decide?
Yes. The Glenmarie flagship is arranged as complete rooms, and physical material samples can be ordered from the materials library to judge at home.
How do I care for the materials?
Each material has its own care notes on its page in the material library: wood, stone, leather and upholstery. Natural materials vary in grain and tone, which is part of the material, not a fault.
What does the warranty cover?
Structure, solid wood frames and joinery carry a 5 year structural warranty, woven panels up to 2 years, upholstery and fabric up to 1 year. The warranty page states exactly what is covered and how to make a claim.
Can I return a piece?
The returns page explains how returns work and the window you have. If something is not right, we put it right.
Trade and projects
Do you work with designers and architects?
Yes. The professional programme covers specifications, BOQs, trade pricing and coordinated delivery. Apply for a trade account and the team will set you up.
Can you furnish a whole project?
Complete Homes is one furniture plan for a single room or an entire residence: brief, plan, specify, deliver and install, coordinated as one.
Still have a question? Talk to the team →