If something is not right, we fix it.
We want every piece to feel right in your home. If there’s ever an issue, tell us and we’ll work with you to put it right.
Request a return within 7 days of delivery, unused, in its original condition and packaging. Refund to the original payment method after inspection.
A custom piece is specified for you, so it is non-returnable unless faulty. A genuine fault, we always resolve.
Inspect on arrival and report within 7 days with photos and your order number. We arrange a repair, replacement or refund.
How to start a return
It is on your invoice and in your order emails.
Use the form below with photographs, or email [email protected].
Repair, replacement or refund, stated plainly, with what happens next.
Start a return, or report an issue
Warranty
Warranty terms vary by item and are noted on the product where they apply. You can read the details on our warranty page.
Your consumer rights
Nothing here affects your statutory rights as a consumer in Malaysia.
Need a hand with an order? Contact our team and we’ll take care of it.
We stand behind every piece we sell. If something arrives damaged or not right, tell us and we will put it right clearly and quickly.
Contact our team →What people ask about returns
What is the returns window?
The window and the conditions are set out above. If something is not right, we would rather put it right than have you keep a piece you are unhappy with.
My piece arrived damaged. What now?
Tell us within the stated window with a photo, and we will arrange a repair or replacement. Natural variation in grain and tone is part of the material and not a fault.
Are pieces made for me returnable?
Pieces produced to your specification are treated differently from stock items. The policy above explains what applies.
Confirmed before it is made.
Specifications are agreed in writing before production, so what arrives is what you decided.
Customer care